|
|
|
Casino Surveillance News
Publications: (by category) Managing a Surveillance Department
Other Links:
Advantage Player Detection Training National Indian Gaming Association Other Native American Gaming Sites
|
Open Enrollment Training is Now Available Online Surveillance Training is now available.
On-Site Training Seminars can be provided at this time on relatively short notice. Gary Powell and I are now working once again in partnership. If you and your casino would like to host a multi-casino training conference for your region, please contact me at this address: jimgoding@casinosurveillancenews.com or Gary Powell at In house training is our specialty. Online Surveillance Training is now available.
Gary L. Powell and Jim Goding are world leaders in casino security/surveillance training and management. We are offering comprehensive training for surveillance, table games, security, and slot operations on how to:
Training seminars are catered to each casino’s individual needs. These sessions have been presented to casinos around the world to help improve worker performance and accountability while increasing profitability. Gary Powell is a senior trainer with over 30 years of investigative and casino gaming experience . Jim Goding has been working in the Casino Surveillance field for over a decade.
Training seminars are tailor-made to the needs of the casino and the desires of its senior management.
Protecting Table Games Table games must be protected from cheating, advantage play, internal theft and collusion by dealers. This is a minimum three-day seminar if all games are covered. The courses include printed materials, lecture and video presentations, including video clips and photos of the actual cheating and theft moves collected over more than a decade of Surveillance work. Blackjack: Game Protection I start the seminars with Blackjack, as nearly all casinos have this game. I lay the foundation for detecting and preventing most forms of cheating at all casino table games in this seminar. The first day's course covers Cheating and Internal Theft, and is an all-day class. It includes more than thirty video clips and illustrative photos and lecture materials. The Blackjack course also covers the majority of what Surveillance people and Table Games managers need to know regarding detecting and preventing internal theft in the pit. The additional seminars on other games cover specialized knowledge for each game. Blackjack: Advantage Play The second part of the Blackjack presentation is Advantage Play Detection and Protection. The students are taught Basic Strategy and how to use it to detect card counting, hole card play and other forms of advantage play, as well as various forms of cheating. This is a half-day course. Learning this material provides the basis as well for detection of cheating, and for detecting what type of cheating is occurring; most forms of cheating require deviations from Blackjack Basic Strategy. Students learn an elementary form of Card Counting that is sufficient information for detecting all forms of this type of advantage play. In addition, the correct handling of Advantage Players is taught in this course. There are specific liability issues connected with the handling by the casino of Advantage Players.
Roulette: Game Protection Roulette is vulnerable to several specialized forms of cheating, and this two-hour seminar covers how to detect and prevent them through enforcement of specific dealing procedures. Craps: Game Protection Craps is a traditional casino game that is traditionally paid little attention, even though it is especially vulnerable to internal theft and collusion cheating. Traditional forms of cheating, such as gaffed dice, are covered first, and then we go into internal theft in depth. Three hours Pai Gow Poker Protection This variation of Poker is a very popular game in the Western U.S. and East Coast casinos. It is vulnerable to specific forms of cheating and internal theft, which is well covered in this one-hour seminar. We include a number of video clips showing how cheating is accomplished on this game. Carnival Games Protection In their endless quest to attract more customers and keep the casino experience fresh, new games are tried every year. This seminar covers Carnival games in general, and handles specifics from the oldest (Big 6 or Wheel of Fortune) through Caribbean Stud, Let It Ride and the other, newer poker variations. In this seminar we also cover Baccarat, or Mini-Baccarat, a favorite wherever Asian players are found. Two to three hours. Internal Theft in the Pit: Surveillance personnel only There are a number of specific methods of stealing from the casino that are not included in the Games Protection Class, which is designed for training both Surveillance/Security personnel and Pit management. This one-hour seminar covers ways in which Pit supervisors, dealers and other personnel can steal from the casino, outside of general games protection. For security of your Pits, this seminar is not taught to Pit personnel, though Senior Management is welcome to attend.
Trainees learn how to detect cheating-type play, and are thus not restricted to known methods. Trainees from Surveillance are also taught methods of gathering and preserving evidence so that law enforcement agents can use the information gathered for successful prosecution. Surveillance and Pit Management are taught how to prevent cheating by adherence to proper casino procedures, how to detect it when it occurs, and how to coordinate with Surveillance personnel for effective handling, including arrest and prosecution where this is possible. These courses can be taught to both Pit and Surveillance personnel, and can be taught together or separately, except for the final seminar on Internal Theft. Separate, shorter courses can also be set up for Table Games staff alone. Cheating at Slots I have recently revamped the Slots Cheating Seminar to include new methods of cheating, with emphasis on technological methods that work on coinless machines, and on internal theft. Modern Slot Machines nearly require the collusion of an insider, or staff who simply are not doing their jobs, in order to be vulnerable to theft. Certain high-tech methods can bypass this, this full-day seminar covers all known methods, but the focus is on detecting the Scammer and the Insider. Hundreds of variations exist on ways to cheat slot machines. This is a full-day seminar, for Slots Supervisory personnel and Surveillance staff, giving a grounding in the basics of how slot machine cheating and theft can be detected. Included in this seminar is instruction in scams against change personnel. Surveillance staff are also instructed in evidence gathering and protection, as well as in detecting specific methods of cheating machines and methods of internal theft. Security personnel can be instructed in a shorter course designed specifically for Security. Protecting Casino Patrons This is a two-hour seminar for Surveillance personnel, Security Personnel and Casino executives such as Casino Managers, Shift Managers, Pit Supervisors, Slots Director and Shift Managers. Casinos, by the nature of their business, involving large amounts of cash and other negotiables, attract undesirable elements. Pickpockets, distract and grab teams, con artists of all varieties, strong-arm and armed robbers, all have appeared and done their business on casino premises. It is the responsibility of the casino to protect its patrons from these threats. The emphasis of this course is on preventing your guests from becoming victims, by educating your staff to recognize the signs of the various scams before they happen. Without the protection of educated casino management, Security and Surveillance, your patrons become victims. Every casino patron who loses his property or becomes hurt is a potential lawsuit. Every injury or property loss by a patron can lose your casino dozens if not hundreds of future customers. Protecting guests from accidents, and gathering information for evidence in civil liability issues, is included for Surveillance and Security personnel. Internal Theft and Embezzlement It has been estimated that approximately six percent of workers in the average corporation are stealing from their employers. Because casinos deal in large amounts of available cash that is not yet accounted for, as well as chips and table credit, they have had more than their share of scams and internal theft. This three-hour course is designed for Surveillance, Security Supervisors, Pit and Slots Managers and above, and for managers of other departments. It teaches basics of detecting internal theft and collusion, gathering evidence, and most of all, utilizing internal controls and procedures for prevention of theft. Evidence Handling Law enforcement officers are taught how to gather evidence and protect it to neutralize challenges in court. Certain basics of this must be understood and followed by casino Security and Surveillance staff. Evidence must be competently held and preserved. This applies not only to criminal prosecutions, but to civil liability matters as well. Staff who are terminated for cause often sue their former employers, and this can be prevented by proper documentation and preservation of evidence. Because of the deep-pockets aspect of our business, casinos are often the targets of scams. Often people who would never sue over a minor accident are tempted to do so because of the possibility of large settlements from a casino that does not want publicity regarding an accident or other liability issue. This is a one-hour course for Surveillance and Security staff and managers. Managers of other departments can also benefit.
Procedures as Protection of the Casino Utilization of compliance and non-compliance with casino procedures and internal controls to detect and especially prevent cheating, theft and fraud. For Casino Surveillance personnel and mid-level execs, two hours.
Effective Surveillance Reporting A very simple system of collecting and reporting information on procedure non-compliance and other incidents within the casino to gather information for management and evidentiary purposes. Forms are introduced, and can be set up on your own computer system, or utilized as hard-copy report forms. This seminar is for Surveillance personnel, Security supervisors and above, and mid-level execs and above, one hour.
Surveillance Teamwork Effective Surveillance Reporting (above) is required prior to this course. Teamwork within Surveillance, and teamwork between Surveillance and the other departments of the casino, is vital for prevention and detection of theft, cheating, and fraud. This course shows how to set up the teamwork activity, utilizing the reporting system contained in the Reporting course above, to prevent losses to casinos and guests. For Surveillance personnel and mid-level execs and above, one hour.
All courses are taught on property, and are tailored to the specific needs of the casino and to the desires of its senior management. Scheduling of the courses is to be worked out by managers prior to beginning of the course, so that all can attend. Inquire at: Jim
Goding 3044 Capistrano Court Las Vegas, NV 89121 (702) 622-7915 mobile New Number (lf no answer please leave detailed voicemail message. I am often out of calling areas.)
or direct e-mail:
Open Enrollment Training Seminars Full Casino Protection Services Advantage Player Detection Training Surveillance Information Directory
|
|
This Website and all its contents protected by copyright, 2002, 2003, 2007, 2008. No person may sell, distribute, copy, duplicate, print or otherwise reproduce this material in any way without the express written permission of the authors or their agents. Unauthorized sale or reproduction of this material is a violation of law and of the proprietary rights of the authors, and is actionable under law. These materials may be purchased for a nominal fee by following the procedures accessible on this link: Purchase Materials |
