Procedures Series
Procedures Contents
Internal Controls and procedures are designed to prevent and hinder cheating and theft both internal and external. A professional staff that follows its own casino internal controls and procedures discourages outside theft and cheating, because the bad guys can't get away with crooked activity. Professionalism also discourages internal theft and cheating because a crooked individual is uncomfortable and knows he is less likely to get away with his crooked activities, and soon departs to find another place less professional.
- Procedures
- Effective Procedures
- Handling Procedure Violations
- Little Boxes
- Fixing It
- Teamwork Part III: Working with Casino Managers
- Types of Reports
Surveillance Procedures
- Surveillance Basic Policies
- Shift Checklist
- Recording Observations
- Put It in Writing
- Consistent Surveillance Results
- Contingency Plans
- Requests for Help
- Skilled Players Part II: Casino Policies
- Equipment Problems
- Directing Investigations
- Floor Observations
- How to Write a Report
