False Reports

By Jim Goding

By reason of the teamwork that a Surveillance Director creates between his department and the heads of other areas in the casino, the department often receives reports, both written and verbal, leading to investigations of personnel or casino patrons.

These reports must be investigated, for several reasons. To begin with, if no one pays proper attention to information received from outside the department, very soon these sources of information dry up and blow away in the wind.

What may not be understood outside the department, but absolutely must be understood by Surveillance Directors and Supervisors, is to what extent these reports must be examined, and why.

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It is actually much more important, when an investigation turns up negative results, to clear the name of an honest patron or staff member than it is to actually catch a thief. There is a limit to the amount a thief can steal, in ordinary circumstances. However, the loss of an honest patron results in the loss of many future customers and all the potential income they would have produced.

The loss of an honest staff member, however, has almost no limit in the amount that it could eventually cost the company.

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