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News: January 2012
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1. Surveillance Basics
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6. Evidence
2. Surveillance Reporting
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Baccarat Scams 2010-2011
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4. Cheating. Internal Theft and Advantage Play
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2. Surveillance Reporting
Surveillance Reporting:
Contents
Please See Also the
Evidence section:
these two sections are very closely related
On Writing Reports
Put It in Writing
Procedures
Handling Procedure Violations
Types of Reports
Fixing It
Documenting Investigations
Evidence 101
Dealing with Slip and Fall Incidents
How to Write a Report
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Protecting Casino Patrons
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Training Programs
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Sample Course Outline
Training Materials
1. Surveillance Basics
Camouflaged Holes
Chain of Command
Confidentiality
Direction of Attention
Lesson: Surveillance Department Functions
Murphy’s Law
Shift Checklist
Surveillance Policies
Training Programs
2. Surveillance Reporting
Documenting Investigations
False Reports
Fixing It
Handling Procedure Violations
How to Write a Report
On Writing Reports
Procedures
Put it in Writing
Recording Observations
Types of Reports
3. Surveillance Operations
Close Watch
Consistent Surveillance Results
Contingency Plans
Effective Procedures
Floor Observations
Indicators of Cheating
Internal Theft Basics
JDLR
Protecting Casino Guests
Slip-and-Falls
Teamwork Part III
4. Cheating. Internal Theft and Advantage Play
a. Advantage Players
1. Skilled Blackjack Players
2. Casino Policy
3. Surveillance Role
4. Card Counter Detection
6. Evidence
Crime Scene Procedure
Evidence 101
Evidence 201
Evidence 202
Evidence Control
Evidence Recordings
Probable Cause
7. Detection and Prevention
Company Loyalty and the Employee Hot Line
Little Boxes
8. Surveillance Equipment
Equipment Problems
9. Surveillance Management
Complacency
Complacency Part II
Dealing with Executives
Ethics Immunity
Available Classes
Baccarat Scams 2010-2011
Gaming and Surveillance Glossary
Politics
Politics
Prevention
Procedures
Slot Cheating Devices
Current: Bill Acceptor Black Box
Current: Credit Meter Scams
Current: Trojan Horse
Trojan Horse Page 2
Current: Zip Strips
Legacy Devices: Clickers and Stringers
Legacy Devices: Mini-lights
Legacy Devices: Shaved coins and tokens
Legacy Devices: Shims and other Manipulators
Slugs and Similar Scams
Teamwork
Teamwork II
Teamwork IV
Teamwork Part I