Handling Procedure Violations
Handling Procedure Violations
By Jim Goding
In the course of his duties, every Surveillance investigator and Security officer observes departures from written and approved policy. How this is handled by observers is critical to both the short-term and long-term welfare of the company.
Reports should of course be made of observed violations of procedure. However, the type of report, to whom it is given, how and when, can make an immense difference in the effects such reports have.
To begin with, violations of procedure should first be considered as a starting point: They are an indication that something is wrong. Someone is not following procedures that were devised for the protection of the company, its assets and its liabilities. Why? How far does it go? Is it only a single, minor departure because the person is having a bad day, or is it a very general thing, showing a lack of correct supervision, or is it an indication of someone trying to conceal or direct attention away from criminal activity? . . .
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