9. Surveillance Management
Surveillance Management
- Surveillance Policies and Procedures
- Chain of Command
- Camouflaged Holes
- Confidentiality
- Complacency
- Politics
- Ethics Immunity
- False Reports
- Teamwork Part II: The Surveillance Room Team
- Teamwork Part IV: Surveillance as an Income Producing Department
- Effective Procedures
- Fixing It
- Dealing with the General Manager
- Assisting Casino Management
- Skilled Players Part I
- Skilled Players Part II: Casino Policy
- Skilled Players Part III: The Role of Surveillance
- Put it in Writing
- On Writing Reports
- Handling Procedure Violations
- Teamwork Part III: Working with Casino Management
Many of the materials in this section are duplicated in other areas of study, especially the Basic Surveillance Training area. It is very important that the manager restudy these materials from the viewpoint of a manager, even if studied as an operator and supervisor previously. The viewpoint from which one studies has a major effect on the understanding one receives, and an even more major effect on how one implements the understanding.
