Surveillance Management

1. Surveillance Policies and Procedures
2. Chain of Command
3. Camouflaged Holes
4. Confidentiality
5. Complacency
6. Politics
7. Ethics Immunity
8. False Reports
9. Teamwork Part II: The Surveillance Room Team
10. Teamwork Part IV: Surveillance as an Income Producing Department
11. Effective Procedures
12. Fixing It
13. Dealing with the General Manager
14. Assisting Casino Management
15. Skilled Players Part I
16. Skilled Players Part II: Casino Policy
17. Skilled Players Part III: The Role of Surveillance
18. Put it in Writing
19. On Writing Reports
20. Handling Procedure Violations
21. Teamwork Part III: Working with Casino Management

Many of the materials in this section are duplicated in other areas of study, especially the Basic Surveillance Training area. It is very important that the manager restudy these materials from the viewpoint of a manager, even if studied as an operator and supervisor previously. The viewpoint from which one studies has a major effect on the understanding one receives, and an even more major effect on how one implements the understanding.