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Information for Professionals
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Pages
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- Training Materials
- 1. Surveillance Basics
- Assisting Management
- Basic Surveillance Policies
- Camouflaged Holes
- Chain of Command
- Confidentiality
- Dealing with Executives
- Direction of Attention
- Ethics Immunity
- False Reports
- JDLR
- Lesson: Surveillance Department Functions
- Little Boxes
- Murphy’s Law
- Observation and Memory
- Politics
- Recording Observations
- Shift Checklist
- Teamwork I
- Teamwork II
- Training Programs
- 2. Surveillance Reporting
- 3. Surveillance Operations
- Close Watch
- Complacency (Lesson)
- Consistent Surveillance Results
- Contingency Plans
- Distractions
- Distractions Part II
- Effective Procedures
- Floor Observations
- Indicators of Cheating
- Internal Theft Basics
- Protecting Casino Guests
- Protecting Casino Patrons
- Reason to Believe: Lesson
- Requests for Help
- Slip-and-Falls
- Teamwork Part III
- 4. Cheating. Internal Theft and Advantage Play
- Advantage Players
- Baccarat Scams 2010-2011
- Cheating Basics
- Cheating Methods
- Slot Cheating Devices
- Slots: Cheating
- Slots: Free Play and Promo Scams
- Slots: Internal Theft
- Table Games: Internal Theft
- 5. Evidence
- 6. Prevention and Detection
- 7. Surveillance Equipment
- 8. Surveillance Management
- Gaming and Surveillance Glossary
- Topics Index
- 1. Surveillance Basics
- Training Programs
- zz. Archives