3. Surveillance Operations
Training Materials:
Surveillance Operations
1. Consistent Surveillance Results
2. The Observer’s Instinct, or, “JDLR”
3. Indicators of Cheating, Theft and Crooked Play
5. Dealing with Slip and Fall Incidents
6. Handling Procedure Violations
8. Internal Theft Basics (Lesson)
11. Documenting Investigations
12. Fixing It
13. Teamwork Part III: Working with Casino and Department Managers
14. Contingency Plans (Lesson)
16. Complacency
19. Politics
20. Politics Part II
21. False Reports
25. Assisting Casino Management
26. Probable Cause
27. Reason to Believe (Security Lesson)
|
1. |
Consistent Surveillance Results |
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2. |
Reread: The Observer’s Instinct, or, “JDLR” |
|
3. |
Indicators of Cheating, Theft and Crooked Play |
|
4. |
Protecting Casino Guests |
|
5. |
Reread: Dealing with Slip and Fall Incidents |
|
6. |
Reread: Handling Procedure Violations |
|
7. |
Effective Procedures |
|
8. |
Internal Theft Basics (Lesson) |
|
9. |
Close Watch Operations |
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10. |
Floor Observations |
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11. |
Reread: Documenting Investigations |
|
12. |
Reread: Fixing It |
|
13. |
Teamwork Part III: Working with Casino and Department Managers |
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14. |
Contingency Plans (Lesson) |
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15. |
Sample Contingency Plans |
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16. |
Complacency |
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17. |
Complacency (lesson) |
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18. |
Complacency Part II |
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18. |
Complacency Part III |
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19. |
Reread: Politics |
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20. |
Politics Part II |
|
21. |
Reread: False Reports |
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22. |
Distractions Part I |
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23. |
Distractions Part II |
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24. |
Requests for Help |
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25. |
Reread: Assisting Casino Management |
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26. |
Probable Cause (security lesson) |
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27. |
Reason to Believe (lesson) |
