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Management

 

Contents:

 

1. Chain of Command

2. Camouflaged Holes

3. Job Descriptions

4. Confidentiality

5. Complacency

6. Politics

7. Ethics Immunity

8. False Reports

9. Teamwork Part I

10. Teamwork Part II: The Surveillance Room Team

11. Teamwork Part IV: Surveillance as an Income Producing Department

12. Effective Procedures

13. Dealing with the General Manager

14.  Assisting Casino Management

15. Skilled Players Part I

16. Skilled Players Part II: Casino Policy

17. Skilled Players Part III: The Role of Surveillance

18. Put it in Writing

19. On Writing Reports

20. Handling Procedure Violations

21. Types of Reports

22. Teamwork Part III: Working with Casino Management

23. Fixing It

 

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