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Pit Requests for Help By Jim Goding The following letter is a sample that should be sent to all Pit Supervisory personnel. It makes the job easier for both Surveillance and the Pit people, and can in cases of possible theft or cheating, save the casino a lot of money and result in actually catching cheaters and thieves. It can also save the jobs of pit personnel, who tend to lose their jobs when a casino game is successfully cheated. A variation of this letter could be sent to Slots, Security and Cage Supervisors. Distribution:
General Manager
Casino Manager
Casino Shift Managers
Pit Supervisors
All Floorpersons To
All Pit Supervisory Personnel: The
people in the Surveillance Department are there to back you up, provide coverage
in case of questionable play and to help you correct errors that occur in normal
activity, as well as locate cheating activity, theft, and serious procedural
errors that could put the games at risk. In
order to properly provide this valuable backup for you, we would appreciate that
the following procedure be followed for calls to Surveillance. 1.
When the operator in Surveillance answers, give your Name and the Pit
number. 2.
Give the Game Number. 3.
Give the name of the player (if
you have it), and his position at
the table. 4.
State the situation. Example:
“This is Mary calling from Pit 7.
On BJ 46, we have a player, refused
name, on spot 6, playing up to
$600 a hand. He varies his bet from $50
to $600.” Example:
“This is George, calling from Pit
5. On Crap 7, Jacob Twitcher, third from the stick on second base end, just took
out a marker for $10,000, and he is making $500
place bets and $100 prop bets.” Example:
“This is Carl, calling from Pit 1.
I’m moving $5000 in checks from BJ 2 to
BJ 1, on a marker buy for player Earl
Franks.” Example:
“This is Lorna, calling from Pit 4.
On Wheel 3, the player third from the wheelhead is claiming that the dealer
swept his $50 bet off the courtesy line on the last spin.” 5.
If you speak with a heavy accent (English is your second or third
language), please try to speak slowly and clearly; telephones tend to distort
voices, and we would like to save you the frustration of repeating yourself.
Most of us are restricted to a single language; please bear with us. 6.
In the case of a possible past-post or other cheating or theft
situation, follow the same procedure, except that you should, after
identifying yourself and the table, state immediately what you suspect.
This places your call as an immediate priority. In the case of possible
cheating, do not allow the payoff to be sent until Surveillance has reviewed
the tape of the game and gotten back to you, either directly or via your
supervisor. While Surveillance is reviewing the tape, quickly notify a Pit
Manager or the Casino Shift Manager. Example:
“This is Bill, in Pit 4. I have a
possible past-post on Wheel 3: A $55
bet just hit on number 34 and the dealer doesn’t think it was there before
she waved off.” Example:
“This is Mary in Pit 5: On Crap
6, the player down the middle on third base thinks the player next to him took
several $100 checks from his stack on the rail. This would have occurred
about five minutes ago. The guy who may have done it is a white male, blond
mustache and beard, wearing a Buffalo Bills jersey and a cap with a logo on
it.” 7. If you suspect something about a dealer, please report it to a Pit Supervisor or above, rather than calling Surveillance directly. The Pit Supervisor will get the applicable information and call us. 8.
In case of a dealer error, Surveillance will want the name of the
dealer. Please note that no single error will get a dealer “in trouble,” but
that a series of procedural errors, a consistent pattern of inattention, etc.,
may result in some extra training or counseling for the dealer. 9.
If you, as a floor supervisor, suspect card-counting or other
“non-recreational” (but not
cheating) play, please notify a Pit Supervisor or above before calling
Surveillance. Surveillance will want to know Game
number, player name (or refused name), player position, bet spread, when he or
she arrived at the game, and any associates, either on or off the game. Thank
you, Director
of Surveillance
Copyright © 1999, 2002 by Jim Goding. All rights reserved. Duplication in any form, electronic or otherwise, without the express written permission of the author is forbidden, is a violation of the proprietary rights of the author and is actionable under law. This article may be purchased for a nominal fee by clicking on the following link.
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