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Operations

 

Contents:

1. Procedures

 2. Floor Observations

3. Types of Reports

 4. Handling Procedure Violations

5. Teamwork Part III: Working with Casino Managers

6. Close Watch Operations

7. Skilled Players Part III: The Role of Surveillance

8. Shortcuts to Detecting Card Counters,

by Bill Zender

9. False Reports

10. Politics

11. Complacency

12. Confidentiality

13. Effective Procedures

14. Assisting Casino Management

15.  The Operator’s Instinct, or, “JDLR”

16. Indicators of Cheating, Theft and Crooked Play,

by Gary L. Powell and Jim Goding

17. Protecting Casino Patrons

18. Protecting Guests Outside the Casino

19. Dealing with Slip and Fall Incidents

 

 

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