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Casino Surveillance News
Publications: (by category) Managing a Surveillance Department
Other Links:
Advantage Player Detection Training National Indian Gaming Association Other Native American Gaming Sites
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Available in Russian Translation
Murphy’s Law
By Jim Goding
There
is a “law” of the universe, known as “Murphy’s Law,” which is
especially important to us in Surveillance. This
law is very simple: Anything that can go
wrong, will. In
a Surveillance Room, there are many applications. If
your MegaBucks VCR dies and you don’t know about it or don’t report it to
Slots Department, someone will hit it or attempt to cheat it on your shift. If
you don’t have a Crap game up, someone will steal chips from a player’s
rack. If
your wheel camera is out of focus, the dealer will mis-mark a number when there
are six players, all of them placing multiple bets all over the layout. If you
have used the camera for another game, someone past-posts. If
a tape gets snagged in a Cage VCR, a customer will question a cash-out on that
window. There
is no explanation for this phenomenon. It just happens. The
only thing you can do about it is to do your job and don’t
miss the details. Make
sure the cameras are trained and focused on the tables and areas you think they
are. Check
your VCRs frequently to ensure they are in fact recording. Never
waste VCR time on closed games or inactive areas when games are open. Keep
as many games recording as you possibly can, and be sure that everything that
should be covered on a game, is. Report
difficulties when required so they can be fixed. If you don’t do these things, they will come back and bite you. Copyright © 1998, 2002 by Jim Goding. All rights reserved. Duplication in any form, electronic or otherwise, without the express written permission of the author is forbidden, is a violation of the proprietary rights of the author and is actionable under law. This article may be purchased for a nominal fee by clicking on the following link.
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