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Casino Surveillance News
Publications: (by category) Managing a Surveillance Department
Other Links:
Advantage Player Detection Training National Indian Gaming Association Other Native American Gaming Sites
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Jim Goding Qualifications
direct e-mail: consultant@casinosurveillancenews.com
Jim
Goding 3044 Capistrano Court Las Vegas, NV 89121 (702) 622-7915 mobile (lf no answer please leave detailed voicemail message. I am often out of calling areas.)
Summary: Certifications; Publications; Training Received; Training Delivered; Employment History Certifications: Certified Protection Officer (CPO), March 2007 Certified Surveillance Professional (CSP), April 2008 Publications: Books: Casino Surveillance Operations Manual; textbook in use by UNLV School of Gaming, 2003-2006. Casino Surveillance and Security: 150 Things You Should Know, By Gary Powell: I have 13 articles in this book, an ASIS publication, 2002 Training Presentations Designed and Written: Detecting Cheats and Scams in Indian Casinos, December 2007, Falmouth Institute Casino Surveillance I: Beginning Surveillance, March 2008, Falmouth Institute Casino Surveillance II: Advanced Surveillance, March 2008, Falmouth Institute Casino Surveillance III: Directing Investigations, May 2008, Falmouth Institute Various specialized presentations, presented to casinos across the United States, in Indian Country, and Internationally, on the following subjects Protecting Casino Games Blackjack Roulette Craps Carnival Games Pai Gow Poker Slots Poker Cheating at Gaming, Detection and Prevention Internal Theft and Fraud in the Casino Environment Protecting the Cage and Count Rooms Protecting Casino Patrons Evidence Handling Effective Surveillance Reporting Published Articles: “Fixing It,” March 2006 “On Writing Reports,” Casino Enterprise Management, August 2004 “Internal Controls,” Casino Enterprise Management, October 2004 “Put It In Writing,” Casino Enterprise Management, September 2004 “Procedures,” Casino Enterprise Management, August 2004 “False Reports,” Casino Enterprise Management, July 2004 “Skilled Blackjack Players, Part III,” Casino Enterprise Management, June 2004 “Skilled Blackjack Players, Part II,” Casino Enterprise Management, May 2004 “Skilled Blackjack Players, Part I,” Casino Enterprise Management, April 2004 “Teamwork Part IV: Surveillance as an Income Producing Department,” Casino Enterprise Management, February 2004 “Forecast,” January 2004 “Complacency,” Casino Enterprise Management magazine, November 2003 “Teamwork Part II: The Surveillance Room Team,” Casino Enterprise Management, October 2003 “Teamwork Part I: Surveillance Teamwork,” Casino Enterprise Management, September 2003 “Camouflaged Holes,” Surveillance Information Network newsletter, 2000 “Murphy’s Law,” Surveillance Information Network newsletter, 2000 Newsletter, Casino Surveillance News, monthly trade journal containing articles written by myself and others, news, directories, access to information needed by the trade. Website: Casino Surveillance News, industry news, articles, and information http://casinosurveillancenews.com Russian Website: my material has been translated and published at http://www.surveillance.narod.ru Training Received: Certified Protection Officer (CPO, from International Foundation for Protection Officers) March 2007 Certified Surveillance Professional (CSP, from International Association of Certified Surveillance Professionals) April 2008 Casino Surveillance Training (1997-2008) Surveillance Room Operation: Internal Workings of a Surveillance Room; Responsibilities of Surveillance Personnel; Teamwork with Security and Casino Management; Functions of a Surveillance Director/Manager; Equipment; Investigations; Documentation; Internal Theft; Taped Evidence; Daily Shift Reports; Incident Reports; Procedure Violation Reports (Compliance); Development of Your Case: Taping and Maintaining Records of Activity Evidence: What it is (Basics); Burden of Proof; Hearsay; Witnesses; The Gathering of Evidence (Cards; Slots; Dice; Videos and other documentation) Investigative Techniques: Indications of Criminal Activity; Different Types of Gamblers; Detection of Cheating in Slots; Detection of Cheating on Table Games; Poker; Internal Theft Detection Reports: Incident Reports; Procedure Violation (Compliance) Reporting; Daily Reports; Chain of Command; Evidentiary Reports Slots: Detecting External Theft and Cheating; Slugger Profile; Slot Investigations; Detection Techniques; Counterfeit Money; Cheating the Bill Validator; Disruption of Coin Payout Readers; Stuffed Coin Chutes; Internal Theft: False Hopper fills, Cashier and Change Person Theft, Theft from Coin Machines Crimes Against Patrons and Customers Within the Casino: Distract and Grabs; Staff Impersonator; Bonus Players; Shorting the Players; Short Change Artist; Pickpockets Skilled Gamblers: Advantage Players (card counting); Shuffle Tracking; Key Card Location Card Cheating Techniques: Daubs; Sorts; Cooler Decks; Pressing and Pinching; Card Switching; Bubble Peeking or Heeling; Dealing Seconds; Hole Card Play; Sub; Mucking; Chip Cups and other methods of chip tray theft. Casino Style Poker: Cheating/ Stealing from the Inside; Cheating/Stealing from the Outside Mini-Baccarat: Rules; Cheating Techniques (False Shuffles, Cooler Deck, Marked Cards) Roulette: Rules and Payouts; Surveillance Protection; Dealer Game Protection; Cheating Dice: Game Protection; Surveillance Reviews and Coverage; Cheating Techniques; Dice Terminology Exotic Games: Caribbean Stud; Let it Ride; Three Card Poker and Variations; Pai Gow Poker and Variations; Casino War Equipment Guidelines: Nevada GCB and NIGC regulations Maintenance: Surveillance Room maintenance; Record Keeping Security Management: Training; Liaison; Patron Protection inside and outside the casino; Casino Monitoring; Dealing with Guest Accidents; Physical Security; Perimeter Security; Field Notes / Report Writing; Victims; Team Work; How to communicate and work with surveillance as a team Regulations: Casino Internal Controls (Nevada and NIGC); Regulation 6a; Prohibited Transactions; Reportable Transactions; Record Keeping Requirements; Internal Controls; Structured Transactions; Suspicious Activity Reports (Casinos) Surveillance Investigator Levels I and II, Stratosphere
Supervisory Training (1999-2008): Supervisory Development Skills: Being a Manager; Controlling and Monitoring Performance; Employee Relations; Creating Self-Reliant Employees; Effective Time Management Building the Team: Job Descriptions and Requisitions; Applicant Interviews, Screening and Selecting; Orienting Employees; Retaining Quality Employees Procedures, Policies and Paperwork: Personnel Action Forms, Employee Files, Payroll, FMLA; Transfers, Vacations, Scheduling Legal Issues: Harassment; Americans with Disabilities Act; Legal Issue Investigation, Procedures and Documentation Corrective Counseling: Progressive Discipline; Conducting Investigations; Giving Discipline; Suspensions and Terminations; Grievances Hotel Management (1989) Executive Training (1985-88): Ethics; Investigations; Financial Planning; Training Your Staff Casino Dealer School: International Dealer School (1989) Craps, Roulette, Blackjack. Game rules, procedures and Game Protection
Training I Have Delivered: Advanced Casino Surveillance Methods, Phoenix, AZ, June 2008 Advanced Casino Surveillance Methods, Las Vegas, April 2008 Casino Surveillance Training for Falmouth Institute, Las Vegas, Dec 2007, March 2008 Bordertown Casino, OK: Blackjack Cheating and Internal Theft; Effective Surveillance Reporting, Slots Cheating and Internal Theft, Protecting Casino Patrons, Evidence Handling Tulalip Casino, Tulalip, WN, Falmouth Advanced Seminar(5/2007): Blackjack Cheating and Internal Theft; Effective Surveillance Reporting, Slots Cheating and Internal Theft, Protecting Casino Patrons, Evidence Handling Hollywood Casino, Bangor, ME: (3/2007) Slots Protection and Internal Theft, Effective Surveillance Reporting, Protecting Casino Patrons Princess Casinos (St Maarten): (2/2007): Blackjack Protection, Slots Cheating and Internal Theft, Craps, Roulette, Carnival Games, Effective Surveillance Reporting, Evidence Protection Elk Valley Rancheria:(6/2006): Blackjack Protection; Blackjack Advantage Play; Slots Protection; Internal Theft; Effective Reporting; Evidence Protection Crystal Palace Casino, Nassau, Bahama (2/2006): Table Games Protection Training, Slots Cheating and Internal Theft, Effective Surveillance Reporting, Surveillance Teamwork, Surveillance as Management Tool. Icahn Gaming, (7/2004, 9/2004, 8/2005,10/2005): Games Protection for Surveillance and Pit Personnel, including all Table Games and Detection/Prevention of Advantage Play Blackhawk Riviera Casino: (3/2005): Table Games Protection; Slots Protection; Effective Reporting; Evidence Protection; Protecting Casino Patrons Falmouth Institute Seminar, (5/2004): Section on Reporting Falmouth Institute Seminar (9/2003): Assisted, delivering the section on Surveillance Essentials Choctaw Hospitality Institute (8/2003): Surveillance Essentials II: Principles of Learning; Dice Protection; Guest Protection; Politics and Surveillance; Procedures as a Surveillance and Management Tool; Handling Procedure Violations; Becoming Good Managers; Dealing With Victims; Taking Your Case to Court; Poker: Game rules and Protection Japanese Pachinko Managers, LV (6/2003): Introduction to Casino Surveillance; Surveillance Teamwork Santa Ana Star (6/2003): Surveillance Teamwork; Effective Reporting Choctaw Hospitality Institute (3/2003): Surveillance Essentials I: Definition of Gambling; Different Types of Gamblers; Purpose of Surveillance; Effective Surveillance Room Operations; Employee Responsibilities; Effective Reporting, Forms; Investigative Techniques; Evidence and Evidence Protection; Table Games, Cheating Techniques and Game Protection; Internal Theft; Slots Protection (Internal and External Theft and Cheating); Being a Successful Manager Riverside Resort (5/2002): Advantage Play Detection; Table Games Protection; Slots Protection; Procedures and Compliance Reporting; Effective Reporting Within the Command Structure; Casino Surveillance Teamwork Colorado Belle (8/2000): Advantage Play Detection: Card Counting, Shuffle Tracking, Key Card Location In addition, my textbook, Casino Surveillance Operations Manual, is now in use in more than 200 casino surveillance rooms internationally. It is the textbook for the UNLV School of Gaming Casino Surveillance Course. My works have been translated and published in Russian and Italian.
Employment History 1/1997 through 4/2008: Surveillance Investigator and Supervisor, various Las Vegas casinos 1/2002 through present time: Surveillance Consultant and Trainer 6/1990 through 12/1996: Casino Table Games dealer, Blackjack, Roulette, Carnival Games, Pai Gow Poker
I have also had successful careers in Motel Management Editor in the publishing field
Contact: jimgoding@casinosurveillancenews.com
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