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Casino Surveillance News
Publications: (by category) Managing a Surveillance Department
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Fixing It By Jim Goding Many times over the past years I have been asked a very difficult question by surveillance investigators and by executives in the Pits and Slots and other areas under Surveillance observation: How do we go about getting these problems fixed? The question requires two answers: one for the Surveillance personnel, and one for the other areas. I will attempt to address the situation from both points of view. Surveillance personnel tend toward a somewhat bloodthirsty attitude, as a result of being in an isolated environment, not having to confront the problems and situations that a pit boss, slots manager or cage manager faces. One of the most common questions I get is “why don’t they just fire these people?” when a report has been turned in, with video backup, of serious procedural violations, internal control violations, or even evidence of collusion and theft. Surveillance personnel expect to come in a couple days later and see a hole where the person has been. However, they can’t see that anything has been done to handle the situation. Often it looks as if the report has simply been ignored: The person is still there, in place, and quite often is still pursuing the same activities that occasioned the report in the first place. Well, it’s not that easy. Approximately five pages of material have been deleted at this point. The entire article is now only available on a for-sale basis. I have to make a living too. For ordering this article or others, please visit the Publications Order page. This article is available as a single article, as part of a package, or as a part of the entire Casino Surveillance Operations Manual. When direct supervisors, working from an understanding of the procedures, begin to take on the responsibility of training, correction and discipline of their juniors, using Surveillance reports as simply observed fact rather than as orders from above (which they are not), then the problem has begun to be handled.
Jim Goding Copyright © 2005 by Jim Goding. All rights reserved. Duplication in any form, electronic or otherwise, without the express written permission of the author is forbidden, is a violation of the proprietary rights of the author and is actionable under law.
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