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Casino Surveillance News
Publications: (by category) Managing a Surveillance Department
Other Links:
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Equipment
Problems, Malfunctions By Jim Goding Any
time there is a major problem with the switcher (computer or keyboard), cameras
or recorders, Surveillance employees must notify the Supervisor or Director
immediately. This includes specifically all dedicated cameras and especially any
coverage required by Gaming regulations. Examples would include power outages,
where everything goes out, or if one of the drivers blows a fuse and a whole
section of cameras dies, or cameras or VCRs go down on required coverage such as
intercasino linked slots like Megabucks. Make
sure you notify the affected department so they can take appropriate action. For
example, if our recorders on MegaBucks should malfunction, the Slots Manager
must be immediately notified until something can be done to cover those
machines. This is Gaming required coverage, and if coverage is interrupted, the
casino is in non-compliance with applicable Gaming regulations. (See also
“Murphy’s Law.”) Also,
games such as Caribbean Stud which have a progressive jackpot must be covered at
all times, so if for some reason (cameras die, lights go out on the floor, etc.)
they can’t be videotaped, the Casino Shift Manager should be notified
immediately. This applies as well to any pit areas, especially those games
(roulette, baccarat, mini-baccarat, high-limit Blackjack) that are recorded at
all times. Other
departments will ask you almost every time if they should shut down the affected
games. You must ensure they understand that there is no coverage until repairs
are made, and that this situation entails non-compliance with Gaming regulations
and a potential situation of a non-verifiable win. We do not order into other
departments, and the decision is not ours to make. The managers of the other
departments should know the regulations, and it is their job, not ours, to
assess the risk and take action.. If
a problem occurs with an isolated camera or recorder and we can provide video
coverage using other equipment, make an entry in the DSR describing the problem
and corrective steps used. A report is required so that the Director or
Supervisor can make appropriate entries in the required Maintenance Log. Ensure
that the Supervisor is notified, and that the Investigators and/or Supervisor of
the next shift is also notified of the problem. The Supervisor will write a work
order, advise the Director, and record the problem in the Equipment Repair and
Maintenance Log. If you have any questions as to what to do, call the Supervisor or Director.
Copyright © 1999, 2002 by Jim Goding. All rights reserved. Duplication in any form, electronic or otherwise, without the express written permission of the author is forbidden, is a violation of the proprietary rights of the author and is actionable under law. This article may be purchased for a nominal fee by clicking on the following link. |
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