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News: March 2012
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Training Materials
1. Surveillance Basics
2. Surveillance Reporting
3. Surveillance Operations
4. Cheating. Internal Theft and Advantage Play
5. Evidence
6. Prevention and Detection
7. Surveillance Equipment
8. Surveillance Management
Gaming and Surveillance Glossary
Topics Index
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Pages
Bookstore
Consulting Services
CSN Home
About CSN
Acknowledgments
Privacy Policy
External Links
News: March 2012
Training Materials
1. Surveillance Basics
Assisting Management
Basic Surveillance Policies
Camouflaged Holes
Chain of Command
Confidentiality
Dealing with Executives
Direction of Attention
Ethics Immunity
False Reports
JDLR
Lesson: Surveillance Department Functions
Little Boxes
Murphy’s Law
Observation and Memory
Politics
Recording Observations
Shift Checklist
Teamwork I
Teamwork II
Training Programs
2. Surveillance Reporting
Documenting Investigations
Fixing It
Handling Procedure Violations
How to Write a Report
On Writing Reports
Procedures
Put it in Writing
Types of Reports
3. Surveillance Operations
Close Watch
Complacency (Lesson)
Consistent Surveillance Results
Contingency Plans
Contingency Plan Samples
Distractions
Distractions Part II
Effective Procedures
Floor Observations
Indicators of Cheating
Internal Theft Basics
Protecting Casino Guests
Protecting Casino Patrons
Reason to Believe: Lesson
Requests for Help
Slip-and-Falls
Teamwork Part III
4. Cheating. Internal Theft and Advantage Play
Advantage Players
1. Skilled Blackjack Players
2. Casino Policy
3. Surveillance Role
Basic Strategy and Advantage Play
Blackjack: Basic Strategy Chart
Blackjack: Deviations from Basic Strategy
Blackjack: Strategy Deviations-Hole Card
Card Counter Detection
Baccarat Scams 2010-2011
Cheating Basics
Cheating Methods
Slot Cheating Devices
Current: Bill Acceptor Black Box
Current: Credit Meter Scams
Current: Trojan Horse
Trojan Horse Page 2
Current: Zip Strips
Legacy Devices: Clickers and Stringers
Legacy Devices: Mini-lights
Legacy Devices: Shaved coins and tokens
Legacy Devices: Shims and other Manipulators
Legacy Devices: Slugs and Similar Scams
Slots: Cheating
Slots: Free Play and Promo Scams
Slots: Internal Theft
Table Games: Internal Theft
5. Evidence
Crime Scene Procedure
Evidence 101
Evidence 201
Evidence 202
Evidence Recordings
Probable Cause
6. Prevention and Detection
Detection vs. Prevention
7. Surveillance Equipment
Equipment Problems
Industry Standards
Nevada Gaming Control Surveillance Standards
8. Surveillance Management
Complacency
Complacency Part II
Complacency Part III
Consistent Surveillance Results
Directing Investigations
Politics Part II
Teamwork IV
Gaming and Surveillance Glossary
Topics Index
Advantage Players Series
Complacency Series
Detection Series
Distractions Series
Evidence Series
Politics Series
Procedures Series
Reports Series
Security Materials
Teamwork Series
Training Programs
Available Classes
Basic Surveillance Training Lineup
Sample Course Outline
Pricing
zz. Archives
April 2010
April 2011
December 2010
Evidence Control
February 2010
February 2011
January 2010
January 2011
Job Descriptions
July 2011
March 2010
March 2011
May 2010
May 2011
November 2010
October 2010
Pit Requests